mitry

esigns

tuff

pdf

mitry

esigns

tuff

pdf

Lime

Scooter renting - Mobile APP concept

Year

2022

Role

UI/UX Designer

Summary

As someone who rides e-scooters and uses rental apps frequently, I could not help but notice all the ways the user experience of these apps could be improved.
That's why I took it upon myself to give the popular Lime app a makeover, enhancing its user flow design and introducing some useful features.

User Research

By interviewing scooter rental app users, I identified the most common user experience challenges and areas for potential feature improvements.

Pain points

Finding a scooter with a fully charged battery is a hassle

The app's main functions are positioned at the top of the screen, requiring the use of the second hand, which can be inconvenient.

The app consumes a significant amount of phone battery, sometimes leading users to avoid the service out of fear their phone will die during the trip, as there is no way to charge it while riding.

When a scooter enters a restricted zone, it shuts down and starts beeping after a certain period. The issue is that exiting the zone is difficult because the GPS response is delayed.

The app lacks an integrated navigation feature, forcing users to depend on third-party apps to reach their destinations.

Scooters lack a phone holder, making it challenging for users to securely place their phones while riding.

During long trips, the absence of a phone charging option becomes particularly relevant, posing a significant inconvenience to users.

There is no navigation feature to guide users to the nearest parking zone.

The app consumes a significant amount of phone battery, sometimes leading users to avoid the service out of fear their phone will die during the trip, as there is no way to charge it while riding.

The app's main functions are positioned at the top of the screen, requiring the use of the second hand, which can be inconvenient.

During long trips, the absence of a phone charging option becomes particularly relevant, posing a significant inconvenience to users.

Scooters lack a phone holder, making it challenging for users to securely place their phones while riding.

User flow

My central objective when redesigning the app userflow was to integrate a navigation feature into the app interface, addressing concerns raised by users

Login & onboarding

Registration is done using a mobile phone number. Next comes a simple onboarding process that introduces users to the key features of the application.

Find a scooter

Users can tap on any nearby scooter to view the walking time to reach it and its battery charge.

From this screen, switching to another nearby scooter is easy.

Simple ways to unlock

Place the phone in the holder or lean it against the top of the scooter where the NFC tag is installed.
Scan the QR code on the scooter.
Enter the scooter code

Wireless charging

To prevent situations where users hesitate to take a scooter due to low battery, wireless charging is integrated into the holder, ensuring seamless scooter use.

Home in a few clicks

Instead of searching for a scooter, users can input their desired address, and the app will automatically calculate the route through the nearest scooter, considering the distance to the destination and the scooter's battery charge. If needed, users can swipe left or right or use arrow buttons to select another nearby scooter.

Navigation

When using the navigation feature, the app automatically plans the optimal route to the desired destination, taking into account bike paths, areas closed to scooter traffic, and nearby parking zones.